Nationwide Title Clearing, Inc. is a post-closing document provider that works with retail mortgage companies, lenders and others involved in the mortgage business. They are the leading assignments provider and lien release company in the world. Eight out of the top ten retail mortgage companies rely on Nationwide for their closing documents.
Nationwide can reach into every county in the nation to order the proper records for any mortgage closing purpose, which accounts for over 3,600 locations. The proprietary technology that allows this has been developed after years of hands-on experience in the industry and maximum investment in the effort.
Headquarters for Nationwide is in Palm Harbor, Florida and the company has over 600 employees stationed in three different States. In Dallas, Texas a large data center backs up all of the systems of the company just in case an emergency should occur, there will be no gap in the coverage and the delivery of the product to the customers.
The critical issue in the delivery on a national scale of mortgage documents is huge. The complexity and volume alone are enough to expect massive mistakes and miscues. The key to the successful operation of such a massive effort is the accuracy of the documents being delivered and the speed at which the process occurs.
Nationwide has a compliance rate of 99.98% and a failure rate of only .78%, which is less than 1%. These figures mean that just shy of 100% of all Nationwide documents are delivered on time and with great accuracy.
Much of the success of Nationwide’s stellar results are due to the employees of the company and the training they receive. Nothing short of perfection is expected of employees, and work process is in place down to the smallest detail. When employees are trained properly, and they know the process at each station of delivery, high standards can be met.
Perfection can also mean that stress levels can be high as well. John Hillman, the CEO of Nationwide recognizes this, so measures have been put in place for employees to have recourse when they get stressed out. Short breaks and backups are the keys to getting through this potential problem, and Hillman says it works well.
The success enjoyed by Nationwide has been like no other company, and if the past is an indication of the future, the company will continue to lead the industry in production and its compliance with high standards.